Case Studies · Experience · Results

Real responsibility, complex problems and verifiable results.

A selection of assignments showing how organizational, managerial, commercial and People & Culture expertise can translate into tangible change. These cases are not a catalogue of services: they describe problems addressed, levels of responsibility and results achieved.

General Management
Transformation
Sales Performance
Leadership
People & Culture
Project Management

A few numbers

The scale and impact of the work.

The numbers help quantify the responsibilities taken on and the results delivered, without replacing the organizational context in which they were achieved.

+150%sales growth recorded during the KÜNZI project period, during the Covid lockdowns.

€10.000approximately in annual savings achieved at the Callipari Law Firm through operational review and Lean principles.

€360.000annual revenue reached by N.T. Academy in 18 months, starting from a €50,000 budget.

5 continentsorganizational scope addressed in the international assignment for MFR Rating.

~200 peoplePeople & Culture scope managed at Beautycon Valley across Europe, the United States and Asia.

Selected cases

Problem, intervention and result.

Different sectors and organizational sizes, united by the need to connect people, processes, behaviour and business objectives.

General Management
Studio Legale Callipari
Verona · 2025

COO / Interim General Manager

Work on processes, staffing, digitalization and operational organization. I improved internal workflows, recruited professionals and managed the migration to new CRM systems, taking direct responsibility for execution.

Result
Approximately €10,000 in annual savings through cost review and the application of Lean principles, together with stronger processes and operational tools.

Business Development
N.T. Academy
Verona · 2022–2023

From strategy to the operational build-out of the start-up

Managed business development from strategy through operations, building service, support and sales teams, designing the training offer and overseeing the activities required for growth.

Result
€360,000 in annual revenue within 18 months starting from an initial budget of €50,000, with 60% margins and a reported 430% ROI.

Sales Performance
KÜNZI
Food & Beverage / Retail

Sales psychology applied to customer relationships

Sales training based on Lumina, role-playing and behavioural strategies focused on relationships, customer planning and the ability to adapt sales behaviour to different situations.

Result
During the project period, which coincided with the Covid lockdowns, the company recorded a sales increase of +150%.

International Organization
MFR Rating
Milan · 2021–2022

Organization and performance in an international environment

Supported the CEO and COO on structure, procedures, organizational climate, culture and performance. The work translated data on turnover, motivation and organizational design into improvement actions, also using Lean Office principles.

Scope
Operations across five continents, with work carried out in English and a combined focus on people, processes and performance.

People & Culture
Beautycon Valley / NG Group Universal
Brescia · 2019–2021

People strategy during a complex organizational transformation

Managed People & Culture in a multinational environment during a sensitive succession and transformation phase, overseeing workforce planning, work organization, internal mobility and decision support.

Scope
Approximately 200 people across Europe, the United States and Asia, in an organization serving major international beauty & luxury brands.

Leadership & Communication
SOGAER — Cagliari Airport
Cagliari

Leadership and communication as cross-functional levers

A project focused on leadership, soft skills and internal communication development. The intervention was designed around the cascading effects of management quality on organizational behaviour and external relationships.

Organizational value
Expected impact on service quality, customer satisfaction, talent attraction and the organization’s ability to present itself consistently to the market.

Customer Communication
Abbanoa
Sardinia

Managing difficult interactions with customers

Work on relational skills and the management of high-conflict situations with the public, focusing on communication, behaviour and the ability to handle complaints and tension more effectively.

Result qualitativo
Improved operators’ ability to manage angry customers and complex communications even when dealing with operational issues beyond their control.

Sales Development
Schlüter-Systems
Edilizia & Design

From technical expertise to commercial credibility

Development program for a technical professional transitioning into a commercial role, combining Lumina psychometrics, training and public-speaking sessions conducted also in professional recording studios.

Development
The professional moved from a predominantly technical approach to becoming a commercial point of reference, strengthening communication, presence and relationship skills.

Other contexts

Experience transferable across different sectors.

The variety of contexts strengthened my ability to quickly understand different organizations, stakeholders and constraints while maintaining a consistent focus on people, processes and results.

Sales and commercial networksUNIPOLSAI, KÜNZI, Schlüter-Systems and other contexts where training, psychometrics and behavioural approaches were applied to commercial performance.

Public administration and servicesAbbanoa, ICE, Acquirente Unico, SOGAER, CRS4, Port Authority, INFN and other organizations with organizational, training and communication needs.

Industry and multinationalsBeauty & luxury, pharmaceuticals, energy, automotive, hi-tech and international organizations with complex structures, processes and stakeholders.

Method

Results depend on context, not on a standard formula.

The same expertise can take different forms: training, coaching, assessment, project leadership, consulting or direct managerial responsibility.

The cases show one constant: start from the real problem, understand its organizational and behavioural components, and choose the tools according to the objective.

For this reason, I prefer assignments where different areas of expertise can be integrated and where the work can be linked to observable change in the organization, its people or business results.

A problem to address?

Let’s assess the context and the level of intervention required.

Every assignment starts with understanding the problem, objectives and required responsibilities. I work throughout Italy and am available for international projects, including in professional English.

Contact me